A special invitation for the Servant Leadership Online Training Summit…

Dear Friends: I’m very excited to tell you about a FREE, special online event being broadcast soon BEGINNING MARCH 24 TO APRIL 2! It’s called the Servant Leadership Online Training Summit: 10 Days to Better Relationships and Results. Go here to sign up -> https://servantleadershipsummit.com/dittmar/ For this free online event, Berrett-Koehler Publishers has teamed up … More A special invitation for the Servant Leadership Online Training Summit…

More Than a Feeling: Intuition and Decision Making

Much of what I have written so far about decision making views the process as a rational one. Identify the issue, gather relevant facts, consider alternatives, good the best one, implement, and then evaluate. Making good decisions in this way is a means of avoiding or at least minimizing the effects of the various subjective or irrational influences that can derail our decision making process. But what about INTUITION? What role, if any, should intuition play in our decision making process, what some authors describe as “the opposite of logical, rational thinking”? … More More Than a Feeling: Intuition and Decision Making

Good Decision Making: It Depends on the Situation

“It depends on the situation.”  We’ve heard this a lot when it comes to leadership.  What seems to work in one situation, doesn’t in another.  Southwest Airlines is successful because of the way it operates in delivering quality services to its customers.  Other airlines have tried to duplicate its processes and failed.  When a CEO … More Good Decision Making: It Depends on the Situation

Decision Making: Good Implementation or Bad Implementation–That is the Issue.

When it comes to making “successful” decisions, that is, decisions that achieve their intended purpose, especially important, strategic ones, the track record is somewhat dismal.  Perhaps I’m being too kind.  In fact, research shows that at least 50% of all such decisions fail to accomplish what the decision makers had hoped for. There are many reasons why … More Decision Making: Good Implementation or Bad Implementation–That is the Issue.