Kind Leadership: It’s the “Kind” of Leadership We All Want

As a kid, my mother was fond of quoting the verse, “Be ye kind, one to another (King James Version no less),” when she saw me and my brothers “mixing it up.” Often (sorry, perhaps at times), the immediate effect of her words was to calm things down. If that didn’t work, then others actions … More Kind Leadership: It’s the “Kind” of Leadership We All Want

Good Leadership: The Art of Asking Questions

I am a questioner. I ask questions. I don’t mean the type that always express skepticism–that I don’t believe what someone is saying–and that put people on the defensive. Rather, I ask questions to find out what someone is thinking. I ask questions to get them to think, to help them discover something they already … More Good Leadership: The Art of Asking Questions

Integrity: Integral to “Good” Leadership

Integrity. Very little question that it is an important leadership quality. Here’s what Peter Drucker had to say about it: “Integrity may be difficult to define, but what constitutes lack of integrity is of such seriousness as to disqualify a person for a managerial position…management should not appoint a person who considers intelligence more important … More Integrity: Integral to “Good” Leadership

More Than a Feeling: Intuition and Decision Making

Much of what I have written so far about decision making views the process as a rational one. Identify the issue, gather relevant facts, consider alternatives, good the best one, implement, and then evaluate. Making good decisions in this way is a means of avoiding or at least minimizing the effects of the various subjective or irrational influences that can derail our decision making process. But what about INTUITION? What role, if any, should intuition play in our decision making process, what some authors describe as “the opposite of logical, rational thinking”? … More More Than a Feeling: Intuition and Decision Making

Good Decision Making: It Depends on the Situation

“It depends on the situation.”  We’ve heard this a lot when it comes to leadership.  What seems to work in one situation, doesn’t in another.  Southwest Airlines is successful because of the way it operates in delivering quality services to its customers.  Other airlines have tried to duplicate its processes and failed.  When a CEO … More Good Decision Making: It Depends on the Situation

Decision Making: Good Implementation or Bad Implementation–That is the Issue.

When it comes to making “successful” decisions, that is, decisions that achieve their intended purpose, especially important, strategic ones, the track record is somewhat dismal.  Perhaps I’m being too kind.  In fact, research shows that at least 50% of all such decisions fail to accomplish what the decision makers had hoped for. There are many reasons why … More Decision Making: Good Implementation or Bad Implementation–That is the Issue.