“It depends on the situation.” We’ve heard this a lot when it comes to leadership. What seems to work in one situation, doesn’t in another. Southwest Airlines is successful because of the way it operates in delivering quality services to its customers. Other airlines have tried to duplicate its processes and failed. When a CEO … More Good Decision Making: It Depends on the Situation
We are imperfect decision makers. Much has been written about this in the past ten years. There is something about our brains that makes what should be a rational process, an irrational one–and without us knowing it. Being attentive to these subconscious “cognitive missteps” can help us avoid making poor decisions, especially when it really matters. … More Ignore at Your Own Risk: Bounded Decision Making
When it comes to making “successful” decisions, that is, decisions that achieve their intended purpose, especially important, strategic ones, the track record is somewhat dismal. Perhaps I’m being too kind. In fact, research shows that at least 50% of all such decisions fail to accomplish what the decision makers had hoped for. There are many reasons why … More Decision Making: Good Implementation or Bad Implementation–That is the Issue.
This blog entry is one of a series that I plan to share with you about Decision Making. It is a topic that has garnered a lot of attention during the past 20 years. Interestingly, when we started the M.S. in Organizational Leadership Program in 1995, and included in our curriculum a course entitled, “Leadership and … More Decision Making: First Installment
Many of us who embrace the overarching framework of Servant Leadership believe it is the “right” thing to do. That is, we are committed, in principle, to the perspectives, attitudes, and behaviors that represent the servant leader. All too often, though, others believe that Servant Leadership represents practices that are soft, that are easy to perform, that … More Servant Leadership: It’s Not Only Right; It Works!