Much of what I have written so far about decision making views the process as a rational one. Identify the issue, gather relevant facts, consider alternatives, good the best one, implement, and then evaluate. Making good decisions in this way is a means of avoiding or at least minimizing the effects of the various subjective or irrational influences that can derail our decision making process. But what about INTUITION? What role, if any, should intuition play in our decision making process, what some authors describe as “the opposite of logical, rational thinking”? … More More Than a Feeling: Intuition and Decision Making
“It depends on the situation.” We’ve heard this a lot when it comes to leadership. What seems to work in one situation, doesn’t in another. Southwest Airlines is successful because of the way it operates in delivering quality services to its customers. Other airlines have tried to duplicate its processes and failed. When a CEO … More Good Decision Making: It Depends on the Situation
When it comes to making “successful” decisions, that is, decisions that achieve their intended purpose, especially important, strategic ones, the track record is somewhat dismal. Perhaps I’m being too kind. In fact, research shows that at least 50% of all such decisions fail to accomplish what the decision makers had hoped for. There are many reasons why … More Decision Making: Good Implementation or Bad Implementation–That is the Issue.
Many of us who embrace the overarching framework of Servant Leadership believe it is the “right” thing to do. That is, we are committed, in principle, to the perspectives, attitudes, and behaviors that represent the servant leader. All too often, though, others believe that Servant Leadership represents practices that are soft, that are easy to perform, that … More Servant Leadership: It’s Not Only Right; It Works!
Often, when we hear the word “bully,” we immediately think of the terrible problem that schools face when students verbally, physically, and otherwise abuse fellow students. And, we are all too familiar of the awful consequences that occur when those bullied students strike back. Unfortunately, though, other organizations, as well, may be full of bullies. What is often … More No One Likes a “Bully” Leader.
In this short video clip, best-selling author and friend, Ken Blanchard, shares why we have to take an introspective look at our ego in order to become effective Servant Leaders. And if you have not yet done so, please check out the just-released book, Servant Leadership In Action, edited by Ken Blanchard and Renee Broadwell. I … More Servant Leadership Requires an “Ego Check”
I invite you to attend the Leaders Serving Beaver County Thursday Breakfast Workshop, next week, March 16, at the Penn State Beaver Campus Lodge Room, beginning at 7:30 am. Please click on the link below for the full announcement. The event is “Free of Charge.” Please invite colleagues and friends to attend with you. http://www.minerdpublishing.com/lsbc_march_2017.htm … More Dr. Dittmar to present on “Continuous Improvement” at next Thursday’s Leaders Serving Beaver County Breakfast Workshop.